| Q: |
I have submitted my phone
details, how long will it take to receive the codes back? |
| A: |
Typically, it usually only takes around
30 minutes during normal business hours (GMT)
However, due to unforeseen circumstances, we guarantee
to have the codes back
within 12 hours. |
| Q: |
Once my phone is unlocked,
will my network know I have it done? |
| A: |
No, your network will not know unless
you tell them. If you have it repaired there is a possibility
your network could find out you have had it unlocked.
|
| Q: |
Will I be able to use the
phone on my original network? |
| A: |
Yes, you will be able
to use your phone on any network which your phone supports.
For example, if you have a 6310i and you have it unlocked,
you will then be able to use it with any GSM network in
the world. American / Canadian phones (e.g. 3590 / 8390)
you would only be able to use there. This is because they
operate on 1900GSM, the rest of the world supports 900
/ 1800GSM. Please refer to Nokia's website for details
on where your phone will work. |
| Q: |
I have received my code. When
I type it in, it displays 'Code Error', 'Not Allowed'
or 'Cannot undo Restriction'. |
| A: |
If it comes back displaying
'Code Error', it means you have probably submitted incorrect
details. Either the IMEI number or the network you selected
is probably incorrect. Do not try entering the codes repeatedly.
E-mail us back with details. If your phone displays 'Not
Allowed' or 'Cannot undo Restriction', the counter in
the phone is locked. You will need to get the phone unlocked
through hardware. We do offer this as a back-up service.
Please e-mail us with details. |
| Q: |
Can using this service damage
my phone? |
| A: |
No, using our service
cannot damage your phone. The worst case scenerio is that
you could enter an incorrect code more than four times.
If you do, you will lock the counter in the phone. You
will need to get the phone unlocked through hardware.
We also provide this as a back-up service. |
| Q: |
Will unlocking my phone affect
my warranty? |
| A: |
In theory it could affect
your warranty as the service is not endorsed by Nokia
or any of its affiliated companies. However, in the 2
years we have been unlocking phones, if a fault has ocurred
after the fact, we have never heard of an instance where
a network / carrier would not repair or replace a phone.
Cellular companies make the majority of their money through
usage, not on the handset itself. It is in their interest
to repair or replace a faulty phone. |
| Q: |
If the code does not unlock
my phone, will you offer a refund? |
| A: |
Due to the nature of the transaction,
generally we will not offer a refund. Please refer to
our Terms of Service
for a further explanation. |
| Q: |
Where are you based? |
| A: |
We are based in the northwest of England. |
